From Technology

Apple, mobile apps, product management and other nerdy stuff

Outdoor Gear Review

Gear Knolling

Unlike outdoor adventures I’ve undertaken before, the Shikoku Pilgrimage is unique in that you’re rarely far from civilisation and that it takes upwards of 7 weeks to complete. This means you don’t need to worry about food or cooking equipment but any gear you carry needs to be extremely durable and light. Read more

Everyday Usability in Japan (Part 3)

Japanese Vending Machine

In Part 1 and Part 2 of this series we looked at some of the intriguing aspects of the way people’s everyday lives are affected by design in Japan. Whether the result of a lone designer with a singular focus or a meddling committee with a medley of requirements it’s fascinating to see how other countries have approached the same challenges. Read more

Why Japanese Web Design Is So… Different

Exhibit A: Rakuten Ichiba

In the mind’s eye of many people Japan is a land of tranquil Zen gardens, serene temples, and exquisite tea ceremonies. Both traditional and contemporary Japanese architecture, books and magazines are the envy of designers worldwide. Yet for some reason practically none of this mastery has been translated into digital products, in particular websites, most of which look like they hail from around 1998.

Read more

Everyday Usability in Japan (Part 1)

Japan Train Ticket Gates

While I design software for a living, it’s often the design of everyday physical objects which intrigues me the most. From ticket machines to toilets, every time I travel somewhere for the first time it always fascinates me to see the various way people have solved the same problems – for better or worse. Read more

Design is…

I’ll save passing comment on iOS 7 for another day (short version: brave new world) but more than this I wanted to share the beautiful video’s Apple made explaining what design means to them – a mission statement if you like.

“I think there is a profound and enduring beauty in simplicity, in clarity, in efficiency. True simplicity is derived from so much more than just the absence of clutter and ornamentation, it’s about bringing order to complexity.” – Jony Ive

“Most people make the mistake of thinking design is what it looks like. People think it’s this veneer — that the designers are handed this box and told, ‘Make it look good!’ That’s not what we think design is. It’s not just what it looks like and feels like. Design is how it works.” – Steve Jobs

User Experience Lost in Translation

Tokyo Gas Control Panel

Tokyo Gas Control Panel

Above is the gas supply control panel in the apartment I’m staying at in Tokyo. Assuming you don’t read Japanese, how would you go about turning it on?

Arthur Dent: I wonder what’ll happen if I press this button.
Ford Prefect: Don’t.
Arthur Dent: [presses it] Oh.
Ford Prefect: What happened?
Arthur Dent: A sign lit up saying “Please do not press this button again.”
– “The Hitch Hikers Guide to the Galaxy” Episode #1.2

I think most peoples first response would be to press the big pink button in the bottom right but this actually does nothing but play a robotic women’s voice (presumably telling you not to press that button again!).

It took me 30 minutes to work out that what looks like an LED indicator light in the top-right is actually the on/off button that needs to be pressed before the big pink button to get the hot water flowing. The up/down arrows set the temperature which is more obvious.

Control Symbols

This got me thinking about user interface design for global audiences – the problem here is that the device was communicating both visually and aurally in a language which I don’t understand. Had it included some simple symbols alongside the text it would have been much clearer.

Humans have been using symbols to communicate for over 17,000 years because they are the one language everyone can understand. Symbols can transcend cultural and language barriers and deliver concise information effortlessly and instantaneously. They allow people to communicate quickly, effectively, and intuitively.
The Noun Project

However, when Google last redesigned Gmail they recieved a lot of criticism for replacing the text on buttons with symbols/icons which some people claimed were hard to interpret.

Toilet Remote Control UI!

It seems to me that each situation requires a balance where mission-critical information is conveyed in both symbols and text with less important functions left for text only – a bit like this scary toilet control panel I found in a hotel in Shanghai a few years ago!

Dancing With Light

Nosaj Thing "Eclipse/Blue"

Japanese artists seem to have become extremely adept at combining motion graphics, projection, and live-action choreographed dance into some mesmerising acts which caught my attention over the last year. Below are four of the best. Read more

Too Many Apps Spoil The Broth

Messaging Smartphone Apps

Look at the picture below of my iPhone home screen and tell me what’s wrong with it:

Messaging Smartphone Apps

Yes, you guessed it: every man, women, child, dog, and online service has their own messaging app these days and it’s driving me crazy. Do I really need 12 apps, which basically do the same thing, to keep in touch with everyone?

It all started a few years ago when WhatsApp initially took off and was then copied dozens of times triggering a spiral into the nightmare of trying to keep a mental note of who’s using which app and then navigate the idiosyncrasies of each.

Not only have messaging apps become segmented by service (Facebook, Twitter, Skype…) but also by region; KakaoTalk in Korea, LINE in Japan (from Naver), and WeChat in China (from Tencent) etc. Interestingly WhatsApp has completely failed to innovate and is looking increasingly dated compared to the others.

While I realise this is a first world problem it would be great to see Apple, Google and the like come together to agree on an open messaging standard which works cross-platform. These are the features I would like to see baked in:

  • Send text, audio, photo, video, location and contacts to individuals or groups
  • Video conference with one or more people simultaneously over any network
  • Location aware channels for conferences and coffee shops etc.
  • Mandatory encryption and privacy controls

Sadly it’s unlikely because they all already have their own competing solutions but if a startup like Cobook can unify half a dozen contact services then surely someone can?