If you have international roaming on your phone enabled (most people do) you should be able to send SMS text messages to people abroad, right? Not if you’re with O2 it turns out.
Having switched to O2 at the beginning of the month, because they’ll be the sole iPhone carrier in the UK, I found out to my great annoyance this week that you can’t SMS people in South Korea and visa versa… if you’re on O2 anyway (Orange works fine). Several missed text messages later, which mysteriously vanished into a black hole somewhere, I called and emailed customer services who eventually came back with this:
“Thanks for emailing us about not being able to send text messages to a South Korean mobile number. I understand it’s important for you to send text messages to your friends in South Korea. We don’t have an agreement with SK Telecom, so we can’t guarantee that you’ll be able to send text messages to any mobile numbers of this network”
What?!!! “Can’t guarantee” – it simply doesn’t work!
On their website O2 boldly proclaim “our international coverage is unsurpassed” – clearly not if they don’t have an agreement with the biggest provider in South Korea, the most digitally connected country on the planet. This is a pretty annoying state of affairs and I can only imagine how many other gaping holes there are in their international coverage.